Legal Information

Terms & Conditions

1. Overview of Services

Nomoa (“Nomoa”, “we”, “our”) provides non-regulated lifestyle planning and concierge support. This includes:

• Itinerary and experience design (non-booked)

• Dining, wellness, and cultural bookings

• Event and celebration coordination

• Lifestyle and seasonal planning

• Post-experience care and consultations

Nomoa does not sell or book regulated travel services, including flights, accommodation, or package travel arrangements.

2. Fees, Payment & Cooling-Off

• All fees are in GBP. Nomoa is not currently VAT-registered.

• A 50% deposit is due upon acceptance of your proposal. The remaining 50% is due before final delivery.

• You may cancel within 14 calendar days of paying your deposit for a full refund, provided no substantial work has begun. A fair deduction may be made for time already spent.

Additional terms:

• Late payments may incur interest at 4% above the Bank of England base rate (after 14 days).

• Payments are accepted by bank transfer or card (Visa, Mastercard, Amex) via our Tide business account.

• No services are confirmed until payment is received.

3. Amendments & Cancellations

• Two rounds of revisions are included per service.

• Major changes (e.g. new destination, date, or occasion) may incur additional fees and affect timelines.

• Completed services are non-refundable.

• Refunds for extras depend on the third-party provider’s policies.

• Regulated bookings made via Journeys by JJ follow their own terms. We will support you, but Nomoa is not responsible for the outcome.

• At our discretion, we may offer a rebooking or partial credit in exceptional circumstances.

4. Third-Party Services

• We coordinate bookings with trusted third-party suppliers (e.g. chefs, spas, stylists, restaurants).

• You remain the direct customer of these providers.

• We are not liable for their availability, quality, or performance.

• A separate coordination fee may apply for time spent managing external arrangements.

5. Proposal Content & Intellectual Property

All proposals, itineraries, and creative plans provided by Nomoa remain our intellectual property until paid in full. Unauthorised use (e.g. self-booking from an unpaid plan) may result in an invoice for the standard planning fee.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate personal, medical, and scheduling information

• Managing any required passports, visas, insurance, or health documentation

• Following up directly with third-party suppliers where appropriate

We provide reminders and guidance, but final responsibility lies with the client.

7. Limitation of Liability

• We do not exclude liability for death or personal injury caused by our negligence.

• All other liability is capped at the total amount paid for our service.

• We are not responsible for the actions, errors, or performance of third-party suppliers.

8. Force Majeure

We are not liable for delays or disruptions due to events beyond our control, including but not limited to: natural disasters, strikes, illness, pandemics, or political unrest. Fees are non-refundable in such cases.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in the English courts.

10. Updates to Terms

We may update these terms from time to time. The version in effect at the time of your deposit will apply to your booking.

11. Complaints

If you are unhappy with our service, please contact us at hello@nomoa.life. We aim to respond within 3 working days. We do not currently subscribe to an Alternative Dispute Resolution scheme. This does not affect your legal rights.

12. Indemnity

By using Nomoa’s services, you agree to indemnify us against any loss, liability, or issue arising from your misuse of the service or breach of these terms.

13. Use of Third-Party Tools

We use secure platforms (e.g. Travefy) to deliver digital plans and itineraries. No sensitive personal data is shared unless required for service delivery.

14. Accessibility & Special Requirements

Please let us know early if you have any accessibility, dietary, or medical requirements. While we’ll always do our best to accommodate them, availability may be limited if not disclosed during the planning stage.

Privacy Policy

Last updated: 1 July 2025
Data Controller: James Jefferson (t/a Nomoa)
Contact: data@nomoa.travel

Nomoa respects your privacy and complies fully with the UK GDPR and Data Protection Act 2018.

1. Lawful Basis

We process your data under the following legal grounds:

• Contractual necessity (to deliver services)

• Legitimate interest (to operate the business)

• Consent (for marketing, where applicable)

2. Data We Collect

We may collect:

• Contact and preference details

• Health, dietary, or access needs (with your consent)

• Project planning and coordination information

• Payment references (we do not store card details)

3. How We Use & Share Your Data

• To plan, coordinate, and deliver your services

• To communicate with trusted suppliers and platforms

• International transfers are made under UK-approved safeguards

4. Data Retention

• General enquiries: 12 months

• Bookings and invoices: 7 years

• Marketing: until you opt out

5. Security

Your data is stored securely, encrypted where appropriate, and accessed only by authorised personnel.

6. Your Rights

You have the right to:

• Access, correct, or delete your data

• Request portability

• Object to or restrict processing

• Withdraw consent at any time

• File a complaint with the ICO: www.ico.org.uk

Cookie Notice

We use cookies to improve performance and enhance your experience.

1. Types of Cookies

• Essential – Required for site operation

• Analytics – Anonymous usage data (e.g. Google Analytics)

• Marketing – Used to personalise content (e.g. Meta Pixel, if enabled)

2. Managing Cookies

You can adjust your cookie preferences at any time via your browser or our on-site banner.

Disclaimer

Nomoa provides non-regulated lifestyle concierge support. While we coordinate with third-party providers, we are not liable for service availability or performance. We recommend that all clients hold comprehensive personal insurance for any activities arranged through external suppliers.

Nothing in these terms affects your statutory rights under UK consumer law.

Last updated: 1 July 2025
Business Owner: James Jefferson (trading as Nomoa)
Contact: hello@nomoa.life